Frequently Asked Questions
01.Who receives my email and questions?
Our customer service team receives all email requests. Feel free to ask us any questions you have. Our goal is to make sure that the part you get is the part you need. With your email request, please include as much detail as possible about your order or the item you are looking for. Also, include the name of the part you are looking for, and any other relevant information, when applicable.
02.How long will it take me to receive the parts
We have multiple shipping ports across the country, and we ship parts from our warehouses within (3-5)*24 hours. We make sure that in the case of stock ! To ensure you receive your part as quickly as possible, when you place your order we quickly locate the closest warehouse that has your part in stock to ship it right to you. In short, we're not limited to location, and we don't want you to miss out on great deals.
03.How does Swafly know what parts fit my request?
Any request you send us is dispatched to Customer Service experts who have many years of experience and broad knowledge of excavator and truck parts. Furthermore, our comprehensive database helps us determine the year, make, and model of your vehicle to locate compatible parts. If you see any part that you believe will work, please contact a sales representative before ordering,especially if it does not show up under the listings of exact matches. We also guarantee that if our database shows a part will fit and work correctly, but you find that it is not the correct fit, and you could shipping through our 30-day no-hassle warrant.
04.May I return a part if it does not fit?
Yes. If we recommended a part that is marked on our website as compatible with your machinery but isn't, you are covered under our 30-day no-hassle warranty.
05.May I return a part if it is the wrong color?
We cannot accept part returns due to color mismatches or guarantee color to match your machinery. We sell used OEM excavator parts from various makes and models, with varying color shadings and changes. Color differences may result from such factors as environmental effects and degrees of wear. Therefore we cannot guarantee a part that will fit your machinery will also be an accurate color match. We recommend consulting with an machinery painting professional to match the used part to your machinery’s color. We also cannot accept returned parts that have been painted after purchase.
06.What can I do if I receive a damaged part?
If you receive a damaged part, you must sign for the shipment as "received damaged". The shipping company will then be responsible for the damaged part. After receiving and signing for the part, contact our Customer Service team at +86-13538942643, and we'll assist you with the claim and replacement process
Items & Accessories
Hot Deal: CAT315D Final Drive15%
We are always ready to best solution for your problem.
Our Products Adavantage
18 Years Experience In Field.
We supply spare parts for are Caterpillar, Hyundai, JCB, Volvo, New Holland, Yanmar, Tacheuchi , Kubota ,Pel Job,Komatsu and Kobelco.
Extensive Period of Warranty.
We specialize in high-quality products, and the long warranty period is our confidence in the products
10% Discount on Wholesale Price
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