Our customer service team receives all email requests. Feel free to ask us any questions you have. Our goal is to make sure that the part you get is the part you need.

We ship parts from our warehouses within (3-5)*24 hours. We make sure that in the case of stock !

Any request you send us is dispatched to Customer Service experts who have many years of experience and broad knowledge of excavator and truck parts. Furthermore, our comprehensive database helps us determine the year, make, and model of your vehicle to locate compatible parts.

Yes. If we recommended a part that is marked on our website as compatible with your machinery but isn’t, you are covered under our 30-day no-hassle warranty.

We cannot accept part returns due to color mismatches or guarantee color to match your machinery. We sell used OEM excavator parts from various makes and models, with varying color shadings and changes. Color differences may result from such factors as environmental effects and degrees of wear. Therefore we cannot guarantee a part that will fit your machinery will also be an accurate color match. We recommend consulting with an machinery painting professional to match the used part to your machinery’s color. We also cannot accept returned parts that have been painted after purchase.

If you receive a damaged part, you must sign for the shipment as “received damaged”. The shipping company will then be responsible for the damaged part.

Swafly has worked hard to ensure the goods we source are a high quality product. This has come about by us purchasing these products and testing them in real work environments.
The majority of our customers are repeat customers who know and trust our goods.

We have a large inventory of excavator parts, even those which are hard to find. However, if ever we don’t have the part you need, we can find it for you. We are part of a large network of suppliers, and have access to other inventories.

Absolutely – There is nothing more reassuring than a phone call. Feel free to go to our contacts page and give us a ring. Or alternatively send us an email on our many enquiry links throughout the website.
If you want to call us on that or message us, we would love to hear from you. 

You currently have two options:
– Credit card in our safe purchasing facility
– Paypal
Once you click to purchase your parts you get given an option of the two above. If you would prefer to purchase by T/T or West Union feel free to give us a call or send us an email and we will make it suit your needs.